Manager - Customer Service - Anchorage, AK position at AT&T in Anchorage

AT&T is presently looking of Manager - Customer Service - Anchorage, AK on Thu, 18 Apr 2013 22:32:46 GMT. Manager - Customer Service - Anchorage, AK - 1329581 Description Working as a Manager-Customer Service, you will manage 10-15 customer service employees to achieve set goals. A key component of the position is to manage quality and productivity of assigned customer service team to provide excellent customer service, minimize losses and maintain profits. Additional Responsibilities : Oversee...

Manager - Customer Service - Anchorage, AK

Location: Anchorage, Alaska

Description: AT&T is presently looking of Manager - Customer Service - Anchorage, AK right now, this position will be situated in Alaska. Detailed specification about this position opportunity please read the description below. -

1329581

Description

Working as a Manager-Customer Service, you will manage 10-15 customer service employees to achieve set goals. A ke! y component of the position is to manage quality and productivity of assigned customer service team to provide excellent customer service, minimize losses and maintain profits.

Additional Responsibilities

:

Oversee the development of customer service employees, to ensure performance objectives are met and to develop employees' skill sets. Follow detailed coaching processes as the basis for development of employees in all performance categories. Ensure customer issues are resolved in a manner which is both customer services oriented and cost effective.

Verify and approve handling of claims and billing problems to ensure errors are properly documented and corrective action is recommended and initiated. Determine creative solutions outside general guidelines, as appropriate, based on individual circumstances.

Identify quality problems and define/implement procedural or product solutions as appropriate within customer service and wit! h sales, publishing, marketing, and vendors to correct.
Negotiate with customers, certified marketing representatives, customers' attorneys, legal, sales, publishing, vendors to resolve and correct escalated claims and customer appeals. May represent company in legal disputes. Ensure customer satisfaction while protecting company revenue.

Qualifications

Required Qualifications:
Two or more years experience in customer service, collections, sales or publishing

One or more years experience using AT&T Advertising Solutions' customer service practices and policies, sales environment and procedures, and credit policy

Knowledge of Word, Excel, Access, PowerPoint, and Outlook

Strong communication, problem solving, decision-making and negotiating skills

Ability to work autonomously and have a high energy level to motivate a team

Ability to plan/organize work activities and influence/persuade others

Desired Qualifications:
Two or more years c! all center and/or collections experience in a supervisory capacity

Bachelor's degree in Business

Four years similar work experience

Job

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Call Center

Primary Location

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Alaska-ANCHORAGE

Schedule

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Full-time

Shift

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Day Job

Employee Status

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Regular

Job Posting

:

Apr 18, 2013, 11:58:26 AM

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Unposting Date

:

Ongoing

Job Level

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Associate/First Level Manager
- .
If you were eligible to this position, please give us your resume, with salary requirements and a resume to AT&T.

Interested on this position, just click on the Apply button, you will be redirected to the official website

This position will be started on: Thu, 18 Apr 2013 22:32:46 GMT



Apply Manager - Customer Service - Anchorage, AK Here

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