Manager - Customer Service - Anchorage, AK
Location: Anchorage, Alaska
Description: AT&T is at present looking to employ Manager - Customer Service - Anchorage, AK right now, this occupation will be designated in Alaska. More details about this occupation opportunity please read the description below. -
1329581
Description
Working as a Manager-Customer Service, you will manage 10-15 customer service employees to achieve set goals. ! A key component of the position is to manage quality and productivity of assigned customer service team to provide excellent customer service, minimize losses and maintain profits.
Additional Responsibilities
:
Oversee the development of customer service employees, to ensure performance objectives are met and to develop employees' skill sets. Follow detailed coaching processes as the basis for development of employees in all performance categories. Ensure customer issues are resolved in a manner which is both customer services oriented and cost effective.
Verify and approve handling of claims and billing problems to ensure errors are properly documented and corrective action is recommended and initiated. Determine creative solutions outside general guidelines, as appropriate, based on individual circumstances.
Identify quality problems and define/implement procedural or product solutions as appropriate within customer service and! with sales, publishing, marketing, and vendors to correct.
Negotiate with customers, certified marketing representatives, customers' attorneys, legal, sales, publishing, vendors to resolve and correct escalated claims and customer appeals. May represent company in legal disputes. Ensure customer satisfaction while protecting company revenue.
Qualifications
Required Qualifications:
Two or more years experience in customer service, collections, sales or publishing
One or more years experience using AT&T Advertising Solutions' customer service practices and policies, sales environment and procedures, and credit policy
Knowledge of Word, Excel, Access, PowerPoint, and Outlook
Strong communication, problem solving, decision-making and negotiating skills
Ability to work autonomously and have a high energy level to motivate a team
Ability to plan/organize work activities and influence/persuade others
Desired Qualifications:
Two or more yea! rs call center and/or collections experience in a supervisory capacity
Bachelor's degree in Business
Four years similar work experience
Job
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Call Center
Primary Location
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Alaska-ANCHORAGE
Schedule
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Full-time
Shift
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Day Job
Employee Status
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Regular
Job Posting
:
Apr 18, 2013, 11:58:26 AM
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Unposting Date
:
Ongoing
Job Level
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Associate/First Level Manager
- .
If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to AT&T.
Interested on this occupation, just click on the Apply button, you will be redirected to the official website
This occupation will be started on: Thu, 18 Apr 2013 22:32:46 GMT
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