Emergency Dispatcher
Location: Fairbanks, Alaska
Description: University of Alaska is in need of Emergency Dispatcher right now, this position will be settled in Alaska. More complete informations about this position opportunity please give attention to these descriptions. A background investigation is required for this position.
Background must be clean of convictions for APSIN clearance.
It is recommended all applicant contact the UAF Police D! epartment Dispatch Center and arrange for a familiarity visit after applying for the position prior to interviews.
Provide Emergency Communication Services. Responsible for initializing appropriate response to emergency
situations for campus as well as Fairbanks community. Information is obtained via Enhanced 911 system,
telephone, interpersonal and/or radio system. Responsible for determining appropriate response level and
department(s), to include six fire, three ambulance and one police department. Works closely with all other
departments in North Star and Denali Borough and assure mutual aid agreements are fulfilled with most
efficient and effective resolution of emergency situation to assure limited loss of life and/or property.
Maintain individual records for each incident for each department. Record fire, ambulance and police
activities in both hard copy and digital form. Provide initial input of all incidents into computer a! ided dispatch system.
Assist processing of documents ! to prepare for
outside agencies and district attorneys. Provide copies of legal documents and recordings upon request of
individuals either involved, defending or insuring involved parties.
Knowledge, skills and abilities required for this position.
Must be able to successfully work in a fast pace and constantly changing environment. This includes, but is not limited to, answering multi-line emergency and non-emergency phone lines, monitoring multi-channel radio frequencies, assisting routine and emergency callers. Ability to stay focused, calm and professional during stressful situations. Provide excellent verbal customer skills at all times to all that request assistance whether police, fire or citizens of the community. Ability to maintain strict confidentiality of information acquired during course of employment. Have the ability to use office equipment, computers and able to understand and learn various types of computer software programs and ! record management systems.
Must be able to type 40 wpm with no more than 1 error.
Typical education or training required for this position (including licenses).
High school graduation.
CPR, Emergency Medical Dispatcher certification and Alaska Public Safety Information Network (APSIN) certification and security clearance must be acquired by end of training period. Upon successful completion of training and with approval of supervisor and CTOs, dispatcher will be eligible for movement to Emergency Dispatcher 2 after probationary period and training is completed and one satisfactory or higher evaluation after performing alone on shift for at least 60 days.
Length of time and type of experience required for this position.
6 months relevant dispatching experience or an equivalent combination of training or communication / customer service related experience
Preferred knowledge, skills or abilities for this position.!
prefer emergency dispatching experience
prefer emergency ! response experience
prefer knowledge of FNSB emergency response protocols
prefer working police ten code knowledge
Special Instructions to Applicants
Please read vacancy requirements thoroughly before applying.
Typing test (no older than 1 year) MUST be attached as Supplemental Document 1. The typing test must be from a certified agency, such as a state job center, that confirms identification. On-line test screen prints Do Not meet the requirement. Minimum typing requirement is 40WPM with no more than 1 error.
Three professional references MUST be submitted that contain the name, professional relationship ( supervisor, co-worker, owner) , company or organization, contact phone number, email and mailing address. Volunteer organization references may be used.
Special Conditions of Employment
Describe any other special skills/knowledge required for this position (e.g. additional training, heavy lifting or traveling).
Dispatcher must be able to work shifts assigned without leaving the center.
Shifts are 10-12 hours in duration.
Shifts during training include days, evenings, nights and weekends. (24/7).
All shifts are covered during training/probationary period.
Trainees are not allowed to take leave during the training program.
Final shift assigned is based on department needs.
A complete background investigation will be performed on final candidate.
Duty:
Support Safety Services by serving as primary information and inquiry point, which includes greeting,
assisting, providing information, and directing students, staff, faculty, customers and visitors. Receive,
respond and route requests, concerns, comments and complaints. Service requests require extraction of
valid and useful information to assess nature, scope and urgency of problem; apply sound judgment and
quick response. Direct appropriate p! ersonnel to emergency situations. Communicate information efficiently
and effectively via UHF radio, telephone, email and fax. Discretionary screening, routing and interpretation of numerous telephone calls. Assist Police and Fire Departments with requests for information regarding public safety incidents, security and injury prevention. Maintain strict confidentiality of all records and assure
discretion of student employees.
Processing site for communication contacts via telephone, fax, email and over-the-counter verbal or
handwritten, which is critical and essential for the daily function of all UAF facilities. Interpret and evaluate
scope of request and provide planning assistance to requester as needed. Determine appropriate department
response and assignment in a vast variety of grade and department options. Translate laymen description
into trade terminology to provide clear and concise work description for 75 safety and security staff and
student personnel. Enter a! pproximately 45,000 incident logs and service requests annually into a computer
aided dispatch system. Proficiency and accuracy of coding is crucial for the data extraction used by UAF
management for statistics and requests for response utilized to manage budgets for Communications, Police
and Fire. Finalize completed requests for service by evaluating consistency of written and computer records
for validity and accuracy. Records are legal documents in both criminal and civil processes and discrepancies
are reported to the Supervisor of Emergency Communications. Edit all records for appropriate spelling,
grammar and political correctness to ensure highest possibility of protection of University's liability in incident
response. Monitor Zetron radio and paging system. Maintain and update
Master Employee Contact (telephone) database.
Maintain individual records for each incident for each departme! nt. Record fire, ambulance and police
activities in both hard ! copy and digital form. Provide initial input of all incidents into police records
management system for use by UAF Dean of Student services as well as UAF Police. Extract data and
statistics from data systems for accountability and financial uses.
Provide for police and after hours for Facilities Services. Assist processing of documents to prepare for
outside agencies and district attorneys. Provide copies of legal documents and recordings upon request of
individuals either involved, defending or insuring involved parties.
Provide Emergency Communication Services. Responsible for initializing appropriate response to emergency
situations for campus as well as Fairbanks community. Information is obtained via Enhanced 911 system,
telephone, interpersonal and/or radio system. Responsible for determining appropriate response level and
department(s), to include six fire, three ambulance and one polic! e department. Works closely with all other
departments in North Star and Denali Borough and assure mutual aid agreements are fulfilled withmost
efficient and effective resolution of emergency situation to assure limited loss of life and/or property. Utilizes
priority response system as well as pre-arrival instructions for providing emergency assistance to victims
prior to arrival of emergency personnel. Assures University's interests in limiting liability and fulfillment of
expectations of community. Monitor and utilize multiple radio frequencies to ensure efficient and effective
radio communications among emergency response personnel. Receive, identify and properly process
emergency requests for medical, fire and/or police assistance. Maintain constant contact with all involved
parties to ensure best possible outcome to the situation. Assure safety of police officers by providing them
with all! pertinent information and monitoring location and welfare at all times! .
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If you were eligible to this position, please send us your resume, with salary requirements and a resume to University of Alaska.
Interested on this position, just click on the Apply button, you will be redirected to the official website
This position will be started on: Thu, 10 Oct 2013 11:37:22 GMT
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