Motor Vehicle Customer Service Represent... career at Workplace Alaska in Anchorage

Workplace Alaska is at present looking to employ Motor Vehicle Customer Service Represent... on Tue, 20 Aug 2013 20:14:57 GMT. Motor Vehicle Customer Service Representatives I in Anchorage Driver Licensing are the main direct-service providers for all Alaska Drivers’ dealing with any and all issues regarding their drivers’ license. The work typically requires (not all inclusive): Applying knowledge of the statutes, regulations, policies, and procedures to issue driver licenses, revoke, suspend, cancel or disqualify...

Motor Vehicle Customer Service Represent...

Location: Anchorage, Alaska

Description: Workplace Alaska is at present looking to employ Motor Vehicle Customer Service Represent... right now, this career will be depute in Alaska. For complete informations about this career opportunity kindly see the descriptions. Motor Vehicle Customer Service Representatives I in Anchorage Driver Licensing are the main direct-service providers for all Alaska Drivers’ dealing! with any and all issues regarding their drivers’ license.

The work typically requires (not all inclusive):
Applying knowledge of the statutes, regulations, policies, and procedures to issue driver licenses, revoke, suspend, cancel or disqualify driver licenses, and to enforce laws and judgments that impact drivers’ licenses. Examine court orders revoking or suspending driver licenses; determine if judgment includes all actions required by statutes; notify supervisor of actions not included; update databases to suspend or revoke license; notify driver of actions taken.

Considerable interaction with the public in person, by phone, and through electronic and traditional mail. The interactions require incumbents to communicate clearly to understand the desired results, retrieve and enter data in a variety of computer programs, and provide information on eligibility and requirements as well as what actions will best meet the individual’s needs! .
Working with considerable independence in completing lic! ensing and compliance actions. The work is circumscribed by regulation and established policies and procedures. Supervisory assistance is available for questions or issues outside the incumbent’s training or experience.
Receive and process requests for driver records. Examine request and supporting documentation to determine if requestor is authorized to receive records; search databases for records; deliver records to requestor; explain information on records as necessary.
Providing support to Administrative Hearing Officers; act as liaison between law enforcement agencies, attorneys, courts & defendants. Incumbents have access to confidential information for all Alaska Drivers’ regarding all actions against their licenses’ and must be aware of what can or cannot be disclosed in all scenarios.
Providing information on motor vehicle licensing, titling, and registration statutes and regulations to individuals, attorneys, law enforcement officers, and so on.! Answer questions on requirements and give instructions on forms and procedures to comply with State and federal requirements.

The ideal applicant will possess the following demonstrated knowledge, skills and abilities. In your cover letter please complete a detailed description of how you developed the knowledge, skills and abilities listed below. Include the employer name and timeframe that you worked there.

Desired Knowledge, Skills & Abilities:
Documented knowledge of customer service manners and techniques for interacting with people of different ages, backgrounds, ethnicities, and levels of education.
Documented skill in communicating with angry, upset, frustrated individuals to receive and provide information and/or provide a service.
Demonstrated significant attention to detail.
Demonstrated ability to read, understand, and follow organization policies and standard operating procedures.
Demonstrated ability to communicate! the requirements and procedures established by statutes and regulation! s in plain and comprehensible language.
Demonstrated ability to work efficiently in stressful situations; maintain composure when working with angry or confused customers; and maintain efficiency in an office with a high volume of customers.
Demonstrated abilities in using Microsoft Programs including Word, Access, Excel & Outlook.
Demonstrated experience in dealing with confidential documents or information. The successful candidate must be able successfully pass a background check, and must possess a valid Alaska driver’s license.

Minimum Qualifications:
Six months of employment experience that included cash handling and working directly with clients or customers. Examples of qualifying experience include such work as sales cashier, bank teller, food service wait staff or cashier, and so on. OR
Six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures! , and requirements, which included entering or retrieving data using computer systems.

Substitution:
Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)

Special Note:
A background check of criminal justice information will be conducted upon initial employment.

A candidate’s ability to perform alphanumeric data entry is one of the areas evaluated during the hiring process. Candidates selected for an interview will be required to provide the results of an alphanumeric data entry skill test conducted within the previous six months. The test may be taken at any of the Alaska Department of Labor and Workforce Development’s Job Service Centers.

Additional Required Information:
**ADDITIONAL APPLICANT INSTRUCTIONS** Please read the below information carefully. This applies to your application submission. RESIDENT REQUIREMENT This position is open to Alaska Residents only. ! If you are not sure if you qualify for Residency Status, please contact the Workplace Alaska Hotline at 800-587-0430 (toll free) or (907) 465- 4095. COVER LETTER A cover letter is required for this position.The cover letter should be a professionally formatted cover letter that highlights your knowledge, skills, abilities, and experience as they pertain to the bulleted list in the job description above. If you are selected to advance to the interview phase of the recruitment you must provide the following at the time of interview: 1. Two (2) references â€" one of which must be a former supervisor 2.Copies of your last 2 employee evaluations (if available) APSIN Please be aware â€" this position requires the use of the Alaska Public Safety Information Network (APSIN). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state! or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance. EDUCATION If post-secondary education is required to meet the minimum qualifications, you must fill in the Education and Training section of the Applicant Profile. If you have not obtained a degree, please indicate the number of credit hours earned in the Degrees Obtained field. Copies of transcripts will be required at the time of interview. WORK EXPERIENCE If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the re! cruitment. MULTIPLE VACANCIES This recruitment may be used for more tha! n one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 465-4095 in Juneau or (907) 465-3412 (TTY) or correspond with the Division of Personnel & Labor Relations at the address above. The State of Alaska is an equal opportunity employer. NOTICE Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spa! m filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/js_lostpswd.cfm?&topheader=alaska.

Contact Information:
Name: Lauren Edades Fax #: 907-269-3774 Email: lauren.edades@alaska.gov
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to Workplace Alaska.

Interested on this career, just click on the Apply button, you will be redirected to the official website

This career will be opened on: Tue, 20 Aug 2013 20:14:57 GMT

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