Customer Support Representative - Legal
Location: Juneau, Alaska
Description: Datrose is currently seeking to employ Customer Support Representative - Legal right now, this job will be placed in Alaska. Further informations about this job opportunity kindly see the descriptions. My client in Juneau has an 18-month Contract opportunity performing the following Customer Support duties: • Day-to-day customer contact with legal personnel (attorneys, paralegals! ) within the account• Contributes directly to achievement of customer satisfaction, providing support to all litigation documentation production support to the client and Managed Services personnel• Possess working knowledge of Office and/or Production products/systems (including Xerox and Third Party offerings installed at client site)• Provide a liaison between customer' legal staff and Account Associates to ensure complete understanding of litigation project requirements• Actively assist Account Operations Manager (AOM) to resolve day-to-day litigation document production in a variety of mediums (hardcopy, digital, blowbacks, and/or scanned documents)• Establish working relationships with Xerox groups and customers Legal department to provide 100% customer satisfaction• Mentor on-site Account Associates• Transfer skills to the Account Associate that will enable them to perform standard, frequently occurring tasks related to the production of litigation docu! ments, per the customer requirements• Mentor on-site Account! Associates and transfer knowledge regarding special requirements for large corporate litigation document management services support• Manage the implementation and integration of low to mid-level complexity projects, or work on complex projects under guidance of a subject matter expert
- Preferred: Project management experience• Required: -- Previous work experience in a legal environment-- Experience working in the Legal Industry providing litigation support and large litigation project coordination-- Personal: Cross-functional team participation and leadership• Demonstrate ability to act as single point of contact with the customer • Ability to demonstrate broad litigation documentation knowledge: organization and production of large and multiple projects• Able to demonstrate ability to manage multiple, large projects simultaneously• Ability to demonstrate a strong initiative to work successfully with different organizations within Xerox and the va! rious Third Party partners• Able to demonstrate ability to maintain the utmost flexibility within job scope• Able to demonstrate ability to interface and communicate effectively with internal and external contacts• Able to demonstrate ability to manage many details and projects with minimal guidance• Able to demonstrate ability to develop the skills required by new technologies (Xerox and Third Party) introduced to the clients site• Able to demonstrate ability to develop the capacity to progress through coaching and self-initiated training
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If you were eligible to this job, please deliver us your resume, with salary requirements and a resume to Datrose.
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This job starts available on: Tue, 21 May 2013 10:43:43 GMT
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