Customer Support Representative - Legal
Location: Juneau, Alaska
Description: Datrose is at the momment seeking for Customer Support Representative - Legal right now, this occupation will be designated in Alaska. Detailed specification about this occupation opportunity kindly read the description below. My client in Juneau has an 18-month Contract opportunity performing the following Customer Support duties: • Day-to-day customer contact with legal personn! el (attorneys, paralegals) within the account• Contributes directly to achievement of customer satisfaction, providing support to all litigation documentation production support to the client and Managed Services personnel• Possess working knowledge of Office and/or Production products/systems (including Xerox and Third Party offerings installed at client site)• Provide a liaison between customer' legal staff and Account Associates to ensure complete understanding of litigation project requirements• Actively assist Account Operations Manager (AOM) to resolve day-to-day litigation document production in a variety of mediums (hardcopy, digital, blowbacks, and/or scanned documents)• Establish working relationships with Xerox groups and customers Legal department to provide 100% customer satisfaction• Mentor on-site Account Associates• Transfer skills to the Account Associate that will enable them to perform standard, frequently occurring tasks related to the prod! uction of litigation documents, per the customer requirementsâ! €¢ Mentor on-site Account Associates and transfer knowledge regarding special requirements for large corporate litigation document management services support• Manage the implementation and integration of low to mid-level complexity projects, or work on complex projects under guidance of a subject matter expert
- Preferred: Project management experience• Required: -- Previous work experience in a legal environment-- Experience working in the Legal Industry providing litigation support and large litigation project coordination-- Personal: Cross-functional team participation and leadership• Demonstrate ability to act as single point of contact with the customer • Ability to demonstrate broad litigation documentation knowledge: organization and production of large and multiple projects• Able to demonstrate ability to manage multiple, large projects simultaneously• Ability to demonstrate a strong initiative to work successfully with different organization! s within Xerox and the various Third Party partners• Able to demonstrate ability to maintain the utmost flexibility within job scope• Able to demonstrate ability to interface and communicate effectively with internal and external contacts• Able to demonstrate ability to manage many details and projects with minimal guidance• Able to demonstrate ability to develop the skills required by new technologies (Xerox and Third Party) introduced to the clients site• Able to demonstrate ability to develop the capacity to progress through coaching and self-initiated training
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to Datrose.
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This occupation will be started on: Tue, 21 May 2013 10:43:43 GMT
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