Show Technology Support Manager [United Arab Emirates]


 

Job Scope

  • Conduct daily checks of all Show Technology areas and document the observations. Develop a plan for addressing any identified issues, while ensuring strict adherence to Standard Operating Procedures (SOP) and Job plans.
  • Maintain and improve Preventative Maintenance plans for existing and new rides & attractions
  • Integration, commissioning, and training of existing and new rides & attractions.
  • Make recommendations for upgrades and training requirements as needed
  • Maintain and improve Preventative Maintenance plans for existing and new rides & attractions.
  • Ensure proper inventory levels for spare parts for all ride & attractions.
  • Review AVL drawings as required.
  • Ensure that proper rides & attractions on-the-job training program is followed and updated as necessary.
  • Utilize the CMMS (Computerized Maintenance Management System) as a tool to improve maintenance
  • Practices and provide necessary input to improve processes and procedures.
  • Provide the necessary input for the rides & attractions’ OPEX and CAPEX annually.
  • Cooperation with Show Technology specialists to constantly improve rides & attractions.
  • Conducting performance reviews for the team and disciplinary actions within the team.
  • Support and oversee the duty schedule, and training schedule of the team.
  • Ensure all Colleagues within the group are properly trained and utilize all safety equipment issued to them by maintaining 100% compliance in order to reduce workplace injuries and accidents.
  • Oversee facility/attraction installation processes as to ensure the installation meets all the requirements set forth in the contract, specifications and drawings.
  • Participate in facility/attraction design review processes to communicate operational improvements to designers.
  • Participate in facilities/attractions refurbishment program by developing scope requirements, budget requirements, schedule, insuring all third party inspections are complete working in conjunction with the HSE department and providing acceptance of the facility/attraction.
  • Overseeing the park maintenance operations to achieve stated objectives for ride maintenance, ride checks, repairs, costs, guest service satisfaction, park operational cleanliness and sanitation.
  • Managing the department recruitment process.
  • Procurement of the CAPEX and Inventory items.
  • Tracking of the CAPEX & Inventory budgets - forecast and variances.
  • Implementation of the comprehensive Preventive Maintenance Program for the park rides and equipment.
  • Actively seeking and implementing cost saving programs to provide positive financial results.
  • Development and implementation of the Technical Services Department processes, policies, and procedures.
  • Coordinator of the Colleagues training program (internal and external trainings and certifications).
  • Represent the department in all meetings and functions in the absence of the Show Technology Manager.
  • Supports the Show Technology Manager in managing the On-Site Show Technology Team.
  • Other duties as required.
  • Meet divisional goals and metrics & ensure safety, health, and environmental matters are followed and adhered to.
  • Assist in vendor selection and approve all designs ahead of project start up.
  • Conduct appraisals for team members and establish and set their KPI’s.

To be considered for this role you will need:

  • Electronics, Electrical, IT Engineering background (Theme Park) or Diploma, Degree or Related AVL technical (CTS) qualification.
  • 7+ years’ experience in the audio-visual industry
  • Hands on installation experience.
  • Strong verbal and written communication skills
  • Good problem-solving and technical troubleshooting skills
  • Knowledge of programming/scripting languages (Lua, JavaScript, etc.) Knowledge of Windows and Linux operating systems preferred.
  • Knowledge of networking for AV including VLANs, routing, (certification a plus)
  • Knowledge of Juniper networks and Extreme networks is a plus.
  • Knowledge of at least one Control System programming environment (Q-SYS Control, Medialon, Alcorn McBride, etc.)
  • Knowledge of at least one Audio DSP platform (Q-SYS and Media Metrix preferred)
  • Able to adhere to strict timelines.
  • Proven ability in day-to-day operational management
  • Ability to understand one-line drawings and schematics.
  • Possess a firm knowledge of installation tools and have the ability to use them.
  • Ability to lift at least 25 kg.
  • Knowledge of LED lighting and video systems
  • Created various schedules as required
  • Experience using maintenance management systems
  • Experience working at height


 

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