Registration Specialist
Location: Anchorage, Alaska
Description: University of Alaska is hiring Registration Specialist right now, this job will be dwelled in Alaska. More details about this job opportunity kindly see the descriptions. The mission of the UAA Office of the Registrar is to provide integrated services that maintain and protect the integrity of student and academic records and ensure compliance with all related policies and procedures. We are co! mmitted to quality and accuracy with responsive, efficient and proactive support to internal and external constituencies.
Registration Specialist is responsible for handling complex registration activities on daily basis. Individual in this position works directly with students, parents, instructors, and academic advisors. Exceptional research and customer service skills, as well as critical thinking and demonstrated computer skills are essential for successful performance.
Knowledge, skills and abilities required for this position.
Excellent oral and written communication skills in a multicultural environment, and ability to communicate with tact, diplomacy and professionalism with students, parents, faculty, staff, and administrators to successfully accomplish tasks.
- Aptitude for listening and solving problems from an empathetic perspective while exercising good judgment.
- Ability to lead team projects and work within support of ! a team as well as the ability to work independently.
- ! Strong critical thinking skills & initiative to evaluate processes and procedures make recommendations and implement improvements, including the interpretation & application of policies and procedures.
- Demonstrated ability to interpret and enforce academic policies and procedures under a variety of circumstances, utilizing a knowledge base made up of a variety of reference materials
- Demonstrated computer skills including ability to adapt to new technologies and computer systems and sufficient computer experience/knowledge to easily learn data upload and download process and relational database maintenance.
- Demonstrated time management with ability to organize and prioritize a high volume, detail oriented workload under the pressure of deadlines with constant interruptions.
- Knowledge of varied communication methods, including electronic (social media, email, web). Ability to troubleshoot situations to determine the best course of action.
- Ability to recommend new processes and procedures.
- Demonstrated strong and accurate data entry skills.
Associate's degree or equivalent. Substantial experience working in a post-secondary educational environment, or equivalent customer service environment where rules and regulations are applied to individual client/customers.
Length of time and type of experience required for this position.
Two years experience in post-secondary education and/or similar experience.
Ability to recognize and provide excellent customer service, make sound judgment calls, critically analyze and solve problems, multi-task and work both independently and as part of a team. Computer and network operation, knowledge, various data based software and word processing are required.
Preferred knowledge, skills or abilities for this position.
Knowledg! e of the University database computer system (BANNER)
Capable of co! mmunicating complex policies and procedures in calm, professional manner to students and/or parents who do not understand the intricacies of post-secondary education
Bachelor's Degree preferred.
Special Instructions to Applicants
Special Conditions of Employment
Describe any other special skills/knowledge required for this position (e.g. additional training, heavy lifting or traveling).
Experience with successful multi-tasking
High level of professionalism
Ability to work well with multiple levels of staff, faculty and community
Information
Equal Opportunity/Affirmative Action : The University of Alaska is an equal employment opportunity/affirmative action employer and educational institution. Women and minorities are encouraged to apply. Applicants needing reasonable accommodation to participate in the application and screening process should contact the local Human Resources office.
Publi! c Disclosure : Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
Background Investigation : Finalists may be subject to a background investigation. Any offer of employment is contingent upon a review of the results of the background investigation by the Human Resources office.
Immigration Reform and Control Act : Person(s) hired by the University of Alaska must comply with the provisions of the Federal Immigration Reform and Control Act of 1986. All employees must provide proof of eligibility to work. For foreign nationals requesting employer sponsored visas, a job must qualify as a "specialty occupation" to be eligible for sponsorship of a U.S. H 1B visa petition. You must present your Social Security Card as verification of your Social Security Number. If you do not have a social security number, you must present a receipt from the Social Security Administr! ations stating you have applied for a social security number within 10 ! days of your employment with the University of Alaska.
Social Security : On January 1, 1982, the University opted out of the Social Security system; however, participation in Social Security is still required for adjunct faculty hired after January 1, 1996, temporary staff, extended temporary staff, and certain student employees. Also, benefit-eligible employees hired after April 1, 1986, are required to pay into Medicare even though they do not participate in Social Security.
Benefits : Refer to the Benefits web page at http://www.alaska.edu/benefits for more information on benefits available to University of Alaska employees.
E-Verify : The University of Alaska participates in the E-Verify program for federal contracts only. For our FAQ and F1 student information please see the following:
E-Verify FAQ: http://www.alaska.edu/hr/procedures/PDF/personnel.reference.everify_faq.pdf
E-Verify Participati! on Poster (English):
https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf
E-Verify Participation Poster (Spanish):
https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf
Right to Work Poster (English):
https://e-verify.uscis.gov/emp/media/resourcesContents/WebBPPOSTERRtoWEnglishversion.pdf
Right to Work Poster (Spanish):
https://e-verify.uscis.gov/emp/media/resourcesContents/WebBPPOSTERRtoWSpanishversion.pdf
Job Duties
6
Records
Duty:
Understand, Research, Analyze, and Troubleshoot Registration Issues:
- This position requires detailed understanding and knowledge of university functions, policies, and procedures related to registration (including a thorough understanding of prerequisites, co-requisites, registration restrictions, and course approvals).
- Requires a detailed understanding of B! anner database and UAOnline, including impacts of admissions and regist! ration across MAUs
- Primary point of contact for all issues/troubleshooting regarding registration issues. Must be proficient at researching and analyzing complex registration problems, training support and front line staff to handle this problems, and be able to independently judge when there is a need to alert supervisor to a larger issue/problem which may require statewide intervention.
- Be able to train and support individual departments who handle outside registrations (i.e. PACE, Tech Prep, Project Management, etc) and ensure compliance with registration standards of university.
- Responsible for in-depth testing for regular system upgrades to the administrative software programs and make recommendatios for software corrections and enhancements
- Actively participate in statewide committees related to registration and collaborate to improve overall registration experience.
- Co! llaborate, cross train, and provide assistance to the others teams within the Office of the Registrar to improve overall function of the office.
- Proactively research, analyze, and test possible advances to self-service registration (i.e. automatic waitlisting, self service for short term classes, etc)
- Process all non-degree seeking applications which do not load automatically on a daily basis. This requires research capabilities and knowledge of complex university, banner, and statewide processes to determine cause of error and ability to exercise independent and professional judgment to determine next course of action.
- Assist with answering calls coming through the main line during peak times.
- Regular see students, parents, departments, and faculty in lobby for assist! ance with registration and other records questions, including a schedul! ed presence during peak registration times.
- Handle referrals from Student Information Advisers and Academic Advisers for students and others with complex registration or records issues. Serve as a point of contact for questions and clarification for them. Provide training as needed. Recommend course of action.
- Provide appropriate referrals for students and others as needed.
- Regular communication with students, departments, and staff regarding registration issues via email and phone. Must possess strong verbal and written skills.
- Use expertise in registration to serve as resource for all matters pertaining to UAA's processes related to registration.
- Responsible for explaining dates and deadlines, as well as, policies related to registration.
- Develop and update desk manual related to position responsibilities with procedures.
- Maintain confidentiality of student ! records as required by FERPA.
- Work collaboratively with Human Resources for procesing and updating individual student records including name, date of birth and social security numbers.
- Processing change of major forms. Requires indepth knowledge of admissions procedures and curriculum rules, as well as admssions guidelines for all university departments.
- Assists with academic standing and disqualification for students at end of term. Requires strong working knowledge of UA rules related to student standing.
- Create, update, and manage registration website for informing students, faculty, and staff of registration policies, deadlines, important forms, and announcements.
- Assist with duplicate ID resolution. Involves in-depth knowledge of complex rules regarding which ID to retain and strong working relationship with multiple identies involved in clean up. Must have strong follow through to ensure task is followed to completion. !
- Maintance of late starting class listings on UAOnline to allow for! online registration.
- Create and maintain websites related to registration guides, including creation of registration tutorials and how to guides. This includes appropriate information and referrals for all things related to registration including tuition, fees, holds, financial aid, admissions, etc.
- Coordinate presence at all new student orientation events. Responsible for outreach to new students to provide information, orientation, and information on registering and wait listing for classes to assist with college transition.
- Outreach to larger campus community regarding opening of registration each semester and education and advertising of priority registration.
- Coordinate physical presence on main campus during add/drop period.
- Coordinate regular information distribution to students and campus community regarding important dates and deadlines surrounding registration.
- Wor! k as liaison between students and departments to assist in resolving issues with per-requisites, department approvals, course capacities and wait listing.
- Develop training materials and provide training to departments and extended sites related to registration.
- Develop presentations for both students and advisers.
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If you were eligible to this job, please send us your resume, with salary requirements and a resume to University of Alaska.
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This job will be opened on: Thu, 29 Aug 2013 12:29:06 GMT
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