Improvement Specialist I, II
Location: Anchorage, Alaska
Description: Southcentral Foundation is at present looking to employ Improvement Specialist I, II right now, this position will be reside in Alaska. For detail informations about this position opportunity kindly see the descriptions. Summary of Job Responsibilities:
Responsible for working with senior leadership, management and committees to develop and redesign systems and processes to impr! ove the overall effectiveness of Southcentral Foundation.
This is a two level job progression in departments in which there is sufficient complexity, accountability and breadth such that the Improvement is directly responsible for progressively more responsible and independent work experiences as part of the overall assessment of their ability and capability. Promotion between job levels is based on performance on prior assignments and the demonstrated ability to successfully handle more progressively responsible assignments.
KNOWLEDGE, SKILLS, AND ABILITIES:
Outline of Essential Job Responsibilities/Functions to Include but Not Limited to:
Customer Care & Relationships:
Creates, develops, and nurtures culturally appropriate interactions and connections with each other, customer-owners, and the community.
Demonstrated ability of effective Customer Service skills.
Demonstrated skill in developing and maintaining succes! sful working relationships with customers, their families, col! leagues, and others.
Communications & Teamwork:
Shares and receives information, opinions, concerns, and feedback in a supportive manner.
Works collaboratively by building bridges, and creating rapport with team members within departments and across the organization.
Facilitates improvement work teams.
- Coordinates meetings of improvement work teams.
- Works with management to identify members of improvement work teams.
- Ensures effective meeting management allowing all members to actively participate.
- Directs the work of the work team in order to meet deadlines and to test change concepts.
- Ensures effective interpersonal communication within the work team.
Makes meaningful improvement to services, program, and processes and/or organizational effectiveness that creates new value for customer-owners and employees.
Manages improvement projects and ! initiatives identified by management.
- Works with management to define and outline goals and objectives of the improvement initiative.
- Assists in developing and maintaining processes, systems and action plans.
- Monitors progress to improvement project milestones.
- Works with appropriate manager to take any necessary follow up or corrective action.
- Implements and maintains a tracking and notification system ensuring accurate and timely follow up.
- Works with managers on developing, implementing and evaluating systems.
- Assists with and ensures timely and accurate data collection.
- Assists with researching improvement initiatives and other innovations that could be incorporated into projects.
- Works with management and the improvement team to establish effective measurement! and data collection methods.
- Reviews measures and progress to! aim with management and work team and takes appropriate action.
- Explores best practices across various industries to bring to the work team.
- Obtains and documents all necessary information required to define key processes and procedures.
- Designs and documents processes using flow charting methodology.
- Documents project teams using standardized charters and improvement tools.
- Develops and monitor a system to track the status of various work plans and action items.
- Provides administrative support to the improvement team.
- Uses the annual planning tools to track and monitor all work plans and action items.
- Orients employees to improvement tools and processes.
- Participate! s and leads training and education to other employees.
- Answers questions from others on how to do things according to standard procedure and best practices.
Demonstrated skill in the use of strategic planning and decision making processes.
Demonstrated skill to use improvement tools and principles.
Workforce Development Skills & Abilities:
Seeks out additional learning opportunities to continue to develop the technical and professional skills needed now and in the future.
Takes responsibility for all work activities and personal actions by following through on commitments.
Demonstrated skill to efficiently and effectively manage multiple responsibilities.
Demonstrated skill to maintain quality, safety, and infection control standards.
Demonstrated skill in the use of computers and appropriate software.
Demonstrated skill t! o effectively and efficiently make decisions.
Demonstrated skill to! perform job with minimal supervision.
Demonstrated skill to meet production and attendance standards.
Knowledge and compliance with all applicable laws, policies, procedures, bylaws, regulatory requirements, and best practice guidelines regarding Privacy of Healthcare Information, Corporate and Healthcare Compliance.
Additional Responsibilities for Improvement Specialist II: Meets all requirements of Improvement Specialist I in addition to the following:
Customer Care & Relationships:
Demonstrated skill in ensuring exceptional customer service.
Communications & Teamwork:
Demonstrated skill in ensuring effective communication.
Improvement & Innovation:
Demonstrated proficiency in the operational principles and the SCF methods of improvement.
Demonstrated skill in successfully facilitating improvement work teams.
Demonstrated skill in coordinating the development, education and traini! ng of employees in improvement tools and methods.
Demonstrated ability to develop survey tools and questionnaires.
Demonstrated ability to utilize Balanced Scorecard and Dashboard tools and data to make effective decisions.
Demonstrated ability to use the Baldrige Criteria in improvement.
Demonstrated ability to research and implement best practices across industries.
Demonstrated skill in managing the strategic planning process for the department.
Demonstrated skill in the use and deployment of improvement tools, methods and processes within the department.
Demonstrated skill in independently managing a large scale project.
Demonstrated ability to document process using process mapping.
QUALIFICATIONS:
SCF programs are established for the purpose of serving a primary population comprised of Alaska Natives who are affiliated with the Cook Inlet Region Inc. (CIRI), and Alaska Natives and American Indians within SCF’s geog! raphical service area. Employees should have a thorough understanding o! f the cultures and the needs of the CIRI members, and of the general culture and needs of Alaska Natives and American Indians. Such knowledge is critical in order to ensure the achievement of the mission and vision of SCF: working together with the Native community to provide the best services with Native staff who value the family and family wellness as the heart of the Native community.
1. Bachelor’s Degree or equivalent education/training and work experience.
2. Two (2) years of improvement experience.
Additional Qualifications for Improvement Specialist II: Meets all requirements of Improvement Specialist I in addition to the following:
1. Two (2) years of demonstrated experience at the Improvement Specialist I level or demonstrated proficiency as an Improvement Specialist I at Southcentral Foundation.
Working Environment:
- Employee may be exposed to: none.
- Noise level: Moderate noise (i.e! . business office with computers and printers, light traffic).
- Position requires: walk (under 1/3 time); sit (over 2/3 time); use hands to finger, handle or feel (over 2/3 time); reach with hands and arms (under 1/3 time); talk or hear (over 2/3 time).
- Weight lifted or force exerted: Up to 10 pounds (under 1/3 time), Up to 25 pounds (under 1/3 time).
- Special vision requirements: Close vision (clear vision at 20 inches or less), Color vision (ability to identify and distinguish colors), Depth perception (three-dimensional vision, ability to judge distances and spatial relationships).
- Additional physical demands: employee may be required to work holidays, evenings, weekends, and nights; travel may be required; the employee is able to work under physically and emotionally stressed conditions.
Age of Customer-Owner Population Served
!
Population
This position does not provide direct customer! -owner care
This position does not provide direct customer-owner care
INTERESTED APPLICATIONS:
Please complete an online application by clicking the 'Apply' button at the top/bottom of this page. For more information contact Human Resources via the SCF Contact page or (907) 729-4977 or Toll free at 1-800-478-3343
NATIVE PREFERENCE UNDER P.L. 93-638.
Preference will not be given unless certification is submitted to Human Resources (a copy is acceptable).
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If you were eligible to this position, please send us your resume, with salary requirements and a resume to Southcentral Foundation.
Interested on this position, just click on the Apply button, you will be redirected to the official website
This position will be started on: Thu, 16 May 2013 07:24:08 GMT
Apply Improvement Specialist I, II Here